Last updated: July 2026
1. RIGHT OF WITHDRAWAL
In accordance with Spanish and EU consumer protection laws (Royal Legislative Decree 1/2007 and Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days from the date on which you (or a third party indicated by you, other than the carrier) receive the products, without providing any reason.
2. CONDITIONS FOR RETURNS
To be eligible for a return, products must meet the following conditions:
• Unworn, unwashed, and unused
• All original tags must be attached
• Original packaging must be intact (where applicable)
• Products must not show signs of wear, makeup, deodorant, or perfume
• Footwear must be tried on a carpeted surface and returned in the original shoebox
We reserve the right to refuse returns that do not meet these conditions.
3. HYGIENE EXCEPTIONS
For hygiene and health protection reasons, the right of withdrawal does NOT apply to:
• Lingerie, underwear, and shapewear (if the protective hygiene seal has been removed or broken)
• Swimwear and bikinis (if the protective hygiene seal has been removed or broken)
• Earrings and pierced jewellery
• Personalised or custom-made products
These items are final sale and cannot be returned unless defective.
4. RETURN PROCESS
To initiate a return, please follow these steps:
1. Contact us at privacy@soybazar.com or through your account dashboard ("My Orders" section) within 14 days of receiving your order.
2. Provide your order number and the item(s) you wish to return.
3. We will provide you with a return authorisation and instructions.
4. Pack the items securely in their original packaging, including all tags and accessories.
5. Ship the package to the return address provided. We recommend using a tracked shipping service.
Returns sent without prior authorisation may be refused.
5. REFUND TIMELINE
Once we receive and inspect your returned items, we will process your refund within 14 calendar days. The refund will be issued using the same payment method you used for the original purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
6. RETURN SHIPPING COSTS
The customer is responsible for the direct cost of returning the products, unless the return is due to a defect, error on our part, or the products are faulty. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost during return transit.
7. DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receipt at privacy@soybazar.com. Please include your order number, photos of the defect or damage, and a description of the issue. We will arrange a free return and ship a replacement or issue a full refund, including any original shipping costs.
8. HOW TO INITIATE A RETURN
You can initiate a return through any of the following channels:
• Email: Send your return request to privacy@soybazar.com with the subject "Return Request"
• Account Dashboard: Go to "My Orders", select the order, and click "Return Items"
• Contact Form: Use the contact form in our Help Centre
We aim to respond to all return requests within 24 hours.
9. CONTACT
Email: privacy@soybazar.com
Address: ESPAWSO VITAL, S.L., C/ Leonardo Da Vinci 4, Escalera 5, Piso 6, Puerta D, 45224 Seseña, Toledo, Spain