Where to find updates
Open your account's orders page and select the order to see payment, preparation, dispatch and delivery status. If tracking is available, the carrier number and link appear there after dispatch.
What each status means
Processing means we are preparing the order. Shipped means the carrier has received it. Delivered means the carrier reports delivery. A status can take time to refresh after a scan.
If tracking is delayed
Check the address and carrier link first. Customs or a missed delivery may require action from the recipient. If there is no update after the carrier's stated interval, contact support with the order number.