Last updated: July 2026
1. PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods (e.g., Black Friday, holiday season), processing may take up to 5 business days.
2. EU WAREHOUSE vs INTERNATIONAL SHIPPING
We ship from our EU warehouse located in Spain. Orders destined to EU countries are typically dispatched directly from this warehouse, resulting in faster delivery and no customs formalities.
For international orders (outside the EU), products may be shipped from our international fulfilment centres or directly from our suppliers. Delivery times and shipping costs vary accordingly.
3. DELIVERY ESTIMATES
• Spain (mainland): 2–5 business days
• Spain (Canary Islands, Balearic Islands, Ceuta, Melilla): 5–10 business days
• Other EU countries: 5–10 business days
• United Kingdom: 7–14 business days
• United States and Canada: 10–20 business days
• Latin America: 15–30 business days
• Rest of the world: 15–30 business days
These estimates are provided as guidance only and are not guaranteed. Delays may occur due to customs processing, weather conditions, or other circumstances beyond our control.
4. TRACKING
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Tracking availability depends on the selected shipping method and destination. Some economy shipping methods may not include full tracking.
5. SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected. We may offer free shipping promotions for orders that meet a minimum purchase threshold. Any applicable shipping fees will be clearly displayed before you complete your purchase.
6. CUSTOMS, DUTIES, AND TAXES
EU Orders: All prices include VAT (IVA) applicable in Spain. No additional customs duties apply for deliveries within the EU.
Non-EU Orders: The customer is responsible for any customs duties, import taxes, or brokerage fees that may be imposed by the destination country. Soybazar is not responsible for delays caused by customs clearance. Please check with your local customs office before placing an order.
7. LOST PACKAGES
If your package is lost in transit, please contact us at privacy@soybazar.com. We will open an investigation with the carrier. If the package is confirmed as lost, we will either reship the order or issue a full refund, at our discretion. Claims for lost packages must be submitted within 30 days from the estimated delivery date.
8. REPORTING DELIVERY ISSUES
Any issues with delivery (damaged package, missing items, wrong product) must be reported within 48 hours of receipt. Please contact our customer service team at privacy@soybazar.com with your order number, photos of the damaged package or product, and a description of the issue. We will respond within 24 hours and work to resolve the matter promptly.
9. CONTACT
For any shipping-related inquiries:
Email: privacy@soybazar.com
Address: ESPAWSO VITAL, S.L., C/ Leonardo Da Vinci 4, Escalera 5, Piso 6, Puerta D, 45224 Seseña, Toledo, Spain